Shipping policy

🐾 Snappy Snacks Shipping Policy (Australia)

Processing Times

We work hard to get your pup’s snacks out the door quickly. All orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.

If we experience unusually high order volume, processing times may be slightly extended — but we’ll always keep you informed.

Shipping Within Australia

Snappy Snacks currently ships Australia‑wide.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Typical delivery windows:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Delivery times are estimates and may vary due to carrier delays, weather, or seasonal volume.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your Snappy Snacks all the way to your doorstep.

Lost, Stolen, or Damaged Packages

We want every pup to receive their snacks safely.

As our treats are a dehydrated product, they can naturally be more brittle and may experience some breakage during transport. This does not affect the quality or safety of the product.

We will assist with replacements or claims if:

Your package arrives severely damaged
Your order is lost in transit
You received the wrong item

We are not responsible for:

Packages marked as delivered but not found
Incorrect addresses provided at checkout

If something goes wrong, reach out — we’re here to help.

Contact Us

For shipping questions or concerns, please email us with your order number and details. We’ll get back to you as quickly as possible.